Tech-support scams, in which fraudsters pose as computer technicians who charge hefty fees to fix non-existent malware infections, have been a nuisance for years. A relatively new one targeting Dell ...

After reading “A laptop hot enough to scald,” writes Pete, “I thought you might be entertained at my expense by my experience with Dell.” Pete bought an Inspiron laptop for his daughter to take to ...

In a move that could dampen the tech sector’s unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. Premium Support is built on the success of Dell's enterprise-grade ProSupport and ProSupport Plus ...

Computer maker Dell is asking for help in an ongoing probe into the source of customer information that appears to have somehow landed in the laps of fraudsters posing as Dell computer support ...

PLANO, Texas--(BUSINESS WIRE)--As enterprises face an increasingly complex and converged IT environment, they require a higher level of service to maintain and optimize performance. Coinciding with ...

The person who claimed to have stolen the physical addresses of 49 million Dell customers appears to have taken more data from a different Dell portal, TechCrunch has learned. The newly compromised ...

TORONTO – Fake tech support phone scams are nothing new to Jan Miller. The Victoria, B.C., resident has been receiving calls from scammers claiming to be with Microsoft for years. But this week the ...

We all have our tech support horror stories to share. This one—a particular painful example of incompetence—comes from my online friend Randy Miller in Glendale, Arizona. He initially posted it on a ...

Computer maker Dell is asking for help in an ongoing probe into the source of customer information that appears to have somehow landed in the laps of fraudsters posing as Dell computer support ...