Tech support scammers have found new methods to replicate call optimization services, giving legitimate contact center service providers a difficult challenge to address. Antivirus software maker ...

MacTank, a network of Macintosh experts founded in 1999, provides outsourced tech support for Mac-OS software companies. Their business depends on connecting customers with the right expert on demand: ...

In brief: The web is populated with popup 'virus alerts' urging people to call the included phone numbers so the issues can be fixed. Tech-savvy users know these are scams, most of which originate ...

Call center software has become increasingly sophisticated with AI-powered features and advanced integrations, so it pays to do your research before investing in a call center platform. Why outsource ...