In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

Part two of the PetSmart Charities–Gallup study reveals gaps between veterinarians and pet owners on flexible care options ...

A few months ago, I awoke to find a streak spanning the length of my kitchen wall that looked like it had been drawn there ...

Harvard University offers 7 free online Data Science courses covering visualization, probability, linear regression, modeling ...

Most people train their core with good intentions but poor results. Endless crunches, rushed planks, and random workouts ...

The old school way of learning and remembering something is studying followed by a test. Now, a study tells us curiosity is ...

Discover the key differences between Workforce IAM and CIAM. Learn why CTOs need distinct strategies for employee security and customer experience in enterprise SSO.

With firms looking increasingly unable to buy more memory chips, squeezing every last drop of performance from existing ...

Objectives Cardiovascular diseases (CVDs) are a leading cause of mortality in Nepal. Risk perception is crucial for the prevention of CVD-related behaviours. This study assessed CVD risk perceptions ...

A new psychological investigation suggests that emotional abuse in childhood serves as the primary driver for a debilitating ...

METR’s benchmark has become a bellwether of AI capability growth, but its design isn’t up to the task, argues Nathan Witkin ...

Objective To assess prevalence and associated factors of adverse childhood experiences (ACEs) among patients with severe mood disorders (SMDs). Design An institution-based cross-sectional study.